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Arbaz’s research interests focus on organisational behaviour and culture. He is particularly interested in the organisation of service user involvement within the public sector and how this is constructed. This includes interest in the political context of service user involvement and linked principles of consumerism and democracy. This also transcends interest in language, identity, representation and dynamics of power, that characterise relationships between the state and its publics; he explores this in his current work. Arbaz also holds a particular interest in the organisation of mental health and in which his current study is based.

Arbaz predominantly utilises qualitative methodology. His current PhD project uses case study methodology with methods that include interviewing, participant observation and documentary analysis. He is committed to research which is practical but theory-driven, with a focus on supporting real change in practice.