@article{article, title  = {{From benchmarking to business process re-engineering: a case study}},

 url = {{}},

 year = {{1999}},

 month = {{7}},

 author = {{Simpson M and Kondouli D and Wai PH}},

 volume = {{10}},

 journal = {{TOTAL QUAL MANAGE}},

 issue = {{4-5}},

 pages = {{S717-S724}},

 note = {{Accessed on 2024/12/22}}}