TY - JOUR T1 - From benchmarking to business process re-engineering: a case study JO - TOTAL QUAL MANAGE PY - 1999/07/01 AU - Simpson M AU - Kondouli D AU - Wai PH ED - VL - 10 IS - 4-5 SP - S717 EP - S724 Y2 - 2024/12/22 ER -