@article{article, title  = {{Mapping the context and practice of training, development and HRD in European call centres}},

 publisher = {{Emerald}},

 url = {{}},

 year = {{2008}},

 month = {{1}},

 author = {{Garavan TN and Wilson JP and Cross C and Carbery R and Sieben I and de Grip A and Strandberg C and Gubbins C and Shanahan V and Hogan C and McCracken M et al}},

 doi = {{10.1108/03090590810918764}},

 volume = {{32}},

 journal = {{Journal of European Industrial Training}},

 issue = {{8/9}},

 pages = {{612-728}},

 note = {{Accessed on 2025/03/11}}}