@article{article, title  = {{The impact of termination severity on customers' emotional, attitudinal and behavioral reactions}},

 publisher = {{Emerald}},

 url = {{}},

 year = {{2020}},

 month = {{12}},

 author = {{Nazifi A and El-Manstrly D and Tregear A and Auxtova K}},

 doi = {{10.1108/jstp-10-2019-0224}},

 volume = {{31}},

 journal = {{Journal of Service Theory and Practice}},

 issue = {{1}},

 pages = {{65-81}},

 note = {{Accessed on 2024/12/22}}}