@article{article, title  = {{A critical examination of service loyalty measures}},

 publisher = {{Informa UK Limited}},

 url = {{}},

 year = {{2013}},

 month = {{11}},

 author = {{El-Manstrly D and Harrison T}},

 doi = {{10.1080/0267257x.2013.803139}},

 volume = {{29}},

 journal = {{Journal of Marketing Management}},

 issue = {{15-16}},

 pages = {{1834-1861}},

 note = {{Accessed on 2024/12/22}}}