TY  - JOUR

T1  - A critical examination of service loyalty measures

JO  - Journal of Marketing Management

PY  - 2013/11/01

AU  - El-Manstrly D

AU  - Harrison T

ED  - 

DO  - DOI: 10.1080/0267257x.2013.803139

PB  - Informa UK Limited

VL  - 29

IS  - 15-16

SP  - 1834

EP  - 1861

Y2  - 2024/12/22

ER  -