@article{article, title  = {{Replaced by a robot: Service implications in the age of the machine}},

 publisher = {{SAGE Publications}},

 url = {{https://eprints.whiterose.ac.uk/id/eprint/161865 }},

 year = {{2021}},

 month = {{2}},

 author = {{McLeay F and Osburg V and Yoganathan V and Patterson A}},

 doi = {{10.1177/1094670520933354}},

 volume = {{24}},

 journal = {{Journal of Service Research}},

 issue = {{1}},

 pages = {{104-121}},

 note = {{Accessed on 2024/12/22}}}