TY  - JOUR

T1  - Severe service failures and online vindictive word of mouth: The effect of coping strategies

JO  - International Journal of Hospitality Management

PY  - 2021/05/01

AU  - El-Manstrly D

AU  - Ali F

AU  - Line N

ED  - 

DO  - DOI: 10.1016/j.ijhm.2021.102911

PB  - Elsevier BV

VL  - 95

SP  - 102911

EP  - 102911

Y2  - 2024/12/22

ER  -