@book{book, title  = {{Research Handbook on the Ombudsman}},

 publisher = {{Edward Elgar Publishing}},

 url = {{}},

 year = {{2018}},

 month = {{11}},

 author = {{Hertogh M and Kirkham R}},

 doi = {{10.4337/9781786431257}},

 note = {{Accessed on 2024/12/22}}}