@article{article, title  = {{Customers’ reactions to different organizational tactics in a service termination context}},

 publisher = {{Emerald}},

 url = {{}},

 year = {{2019}},

 month = {{12}},

 author = {{Nazifi A and El-Manstrly D and Gelbrich K}},

 doi = {{10.1108/ejm-02-2018-0139}},

 volume = {{54}},

 journal = {{European Journal of Marketing}},

 issue = {{1}},

 pages = {{26-48}},

 note = {{Accessed on 2024/12/22}}}