@article{article, title  = {{Human resource management and performance in UK call centres}},

 url = {{}},

 year = {{2006}},

 month = {{2}},

 author = {{Wood S and Holman D and Stride C}},

 doi = {{10.1111/j.1467-8543.2006.00489.x}},

 volume = {{44}},

 journal = {{British Journal of Industrial Relations}},

 issue = {{1}},

 pages = {{99-124}},

 note = {{Accessed on 2024/10/23}}}