TY  - JOUR

T1  - Human resource management and performance in UK call centres

JO  - British Journal of Industrial Relations

PY  - 2006/02/16

AU  - Wood S

AU  - Holman D

AU  - Stride C

ED  - 

DO  - DOI: 10.1111/j.1467-8543.2006.00489.x

VL  - 44

IS  - 1

SP  - 99

EP  - 124

Y2  - 2024/10/23

ER  -