TY - JOUR T1 - Effects of individual resources and team-member exchange on service quality JO - The Service Industries Journal PY - 2018/01/01 AU - Baek U AU - Olya H AU - Lee SK ED - DO - DOI: 10.1080/02642069.2018.1426751 PB - Informa UK Limited VL - 38 IS - 9-10 SP - 584 EP - 606 Y2 - 2024/10/23 ER -