@article{article, title  = {{Enhancing customer service: Perspective taking in a call centre}},

 url = {{}},

 year = {{2007}},

 month = {{6}},

 author = {{Axtell CM and Parker SK and Holman D and Totterdell P}},

 doi = {{10.1080/13594320600989583}},

 volume = {{16}},

 journal = {{EUR J WORK ORGAN PSY}},

 issue = {{2}},

 pages = {{141-168}},

 note = {{Accessed on 2024/12/22}}}