@article{article, title  = {{Enhancing customer loyalty: critical switching cost factors}},

 publisher = {{Emerald}},

 url = {{}},

 year = {{2016}},

 month = {{4}},

 author = {{El-Manstrly D}},

 doi = {{10.1108/josm-09-2015-0291}},

 volume = {{27}},

 journal = {{Journal of Service Management}},

 issue = {{2}},

 note = {{Accessed on 2024/12/22}}}