TY  - JOUR

T1  - Enhancing customer loyalty: critical switching cost factors

JO  - Journal of Service Management

PY  - 2016/04/18

AU  - El-Manstrly D

ED  - 

DO  - DOI: 10.1108/josm-09-2015-0291

PB  - Emerald

VL  - 27

IS  - 2

Y2  - 2024/12/22

ER  -