@article{article, title  = {{Assuring quality using “moments of truth” in super‐converged services}},

 publisher = {{Emerald}},

 url = {{}},

 year = {{2012}},

 month = {{7}},

 author = {{Appleton L}},

 doi = {{10.1108/01435121211266230}},

 volume = {{33}},

 journal = {{Library Management}},

 issue = {{6/7}},

 pages = {{414-420}},

 note = {{Accessed on 2024/12/22}}}