@article{article, title  = {{Training and Development Roles and Structures in European Call Centers: The Influence of Strategic Choice, Institutional and Coevolutionary Processes}},

 publisher = {{Wiley}},

 url = {{}},

 year = {{2012}},

 month = {{11}},

 author = {{Garavan TN and Cross C and Wilson J and Carbery R}},

 doi = {{10.1002/tie.21509}},

 volume = {{54}},

 journal = {{Thunderbird International Business Review}},

 issue = {{6}},

 pages = {{875-890}},

 note = {{Accessed on 2024/12/22}}}