@article{article, title  = {{Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care}},

 publisher = {{Emerald}},

 url = {{}},

 year = {{2020}},

 month = {{8}},

 author = {{Vogus TJ and Gallan A and Rathert C and El-Manstrly D and Strong A}},

 doi = {{10.1108/josm-04-2020-0095}},

 volume = {{31}},

 journal = {{Journal of Service Management}},

 issue = {{5}},

 pages = {{979-1013}},

 note = {{Accessed on 2024/12/22}}}