@article{article, title  = {{Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers}},

 publisher = {{SAGE Publications}},

 url = {{}},

 year = {{2021}},

 month = {{5}},

 author = {{Nazifi A and Gelbrich K and Grégoire Y and Koch S and El-Manstrly D and Wirtz J}},

 doi = {{10.1177/1094670520933683}},

 volume = {{24}},

 journal = {{Journal of Service Research}},

 issue = {{2}},

 pages = {{206-225}},

 note = {{Accessed on 2024/12/22}}}