TY  - JOUR

T1  - The application of knowledge management in call centres

JO  - Journal of Knowledge Management

PY  - 2005/01/01

AU  - Koh SCL

AU  - Gunasekaran A

AU  - Thomas A

AU  - Arunachalam S

ED  - 

DO  - DOI: 10.1108/13673270510610332

VL  - 9

IS  - 4

SP  - 56

EP  - 69

Y2  - 2024/12/22

ER  -