TY - JOUR T1 - A structurational analysis of CRM systems' cultural aspects: a comparative case study JO - International Journal of Value Chain Management UR - http://dx.doi.org/10.1504/ijvcm.2008.016118 PY - 2008/01/01 AU - Ali M AU - Brooks L AU - Alshawi S ED - DO - DOI: 10.1504/ijvcm.2008.016118 PB - Inderscience Publishers VL - 2 IS - 1 SP - 57 EP - 57 Y2 - 2024/12/22 ER -