@article{article, title  = {{Identifying the range of customer listening tools: a logical pre-cursor to CRM?}},

 url = {{}},

 year = {{2007}},

 month = {{1}},

 author = {{Maguire S and Koh SCL and Huang C}},

 doi = {{10.1108/02635570710740706}},

 volume = {{107}},

 journal = {{IND MANAGE DATA SYST}},

 issue = {{3-4}},

 pages = {{567-586}},

 note = {{Accessed on 2024/12/22}}}