TY  - JOUR

T1  - Identifying the range of customer listening tools: a logical pre-cursor to CRM?

JO  - IND MANAGE DATA SYST

PY  - 2007/01/01

AU  - Maguire S

AU  - Koh SCL

AU  - Huang C

ED  - 

DO  - DOI: 10.1108/02635570710740706

VL  - 107

IS  - 3-4

SP  - 567

EP  - 586

Y2  - 2024/12/22

ER  -