@inbook{inbook, title  = {{An Empirical Examination of the Interrelationships Between Service Recovery Paradox and Its Key Antecedents and Outcomes}},

 publisher = {{Springer International Publishing}},

 url = {{http://dx.doi.org/10.1007/978-3-319-19428-8_64 }},

 year = {{2016}},

 month = {{1}},

 author = {{El-Manstrly D and Liu G and Rosenbaum M}},

 doi = {{10.1007/978-3-319-19428-8_64}},

 isbn = {{9783319194271}},

 pages = {{245-245}},

 note = {{Accessed on 2024/12/22}}}