TY - CHAP T1 - Transforming the culture of conflict management: Lessons from in-house mediation T2 - Reframing Resolution: Innovation and Change in the Management of Workplace Conflict PY - 2016/06/17 AU - Latreille P AU - Saundry R ED - Saundry R ED - Latreille P ED - Ashman I DO - DOI: 10.1057/978-1-137-51560-5_15 SN - 9781137515605 SP - 315 EP - 338 Y2 - 2024/12/22 ER -