@article{article, title  = {{An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines}},

 publisher = {{Emerald}},

 url = {{http://dx.doi.org/10.1108/ijqrm-07-2013-0110 }},

 year = {{2015}},

 month = {{5}},

 author = {{Ali F and Dey BL and Filieri R}},

 doi = {{10.1108/ijqrm-07-2013-0110}},

 volume = {{32}},

 journal = {{International Journal of Quality & Reliability Management}},

 issue = {{5}},

 pages = {{486-502}},

 note = {{Accessed on 2024/12/22}}}