@inbook{inbook, title = {{Five Principles for a New Public Services Ombudsman}}, publisher = {{Springer International Publishing}}, url = {{}}, year = {{2020}}, month = {{4}}, author = {{Kirkham R and Gill C}}, doi = {{10.1007/978-3-030-40612-7_2}}, isbn = {{9783030406110}}, pages = {{13-39}}, note = {{Accessed on 2024/12/22}}}