@inbook{inbook, title  = {{Customers’ Attitudinal, Emotional and Behavioural Responses to Firm-Initiated Service Termination: An Abstract}},

 publisher = {{Springer International Publishing}},

 url = {{http://dx.doi.org/10.1007/978-3-319-66023-3_187 }},

 year = {{2018}},

 month = {{1}},

 author = {{Nazifi A and El-Manstrly D}},

 doi = {{10.1007/978-3-319-66023-3_187}},

 isbn = {{9783319660226}},

 pages = {{567-567}},

 note = {{Accessed on 2024/12/22}}}