@inproceedings{inproceedings, title  = {{Balanced Scorecard and the People’s Network: Implementing Change in a Public Libraries Department.}},

 publisher = {{Academic Conferences Limited}},

 url = {{http://books.google.com/books?id=3YZP9nBw7AUC&pgis=1 }},

 year = {{2002}},

 month = {{1}},

 author = {{Paul Jinks BA}},

 journal = {{2nd european conference on e-government: St. Catherine’s College Oxford}},

 pages = {{486-486}},

 note = {{Accessed on 2024/12/21}}}