@inbook{inbook, title  = {{Strengthening Procedural Fairness and Transparency Through Ombudsman Legislation}},

 publisher = {{Springer International Publishing}},

 url = {{}},

 year = {{2020}},

 month = {{4}},

 author = {{Kirkham R}},

 doi = {{10.1007/978-3-030-40612-7_8}},

 isbn = {{9783030406110}},

 pages = {{127-142}},

 note = {{Accessed on 2024/12/22}}}