TY  - JOUR

T1  - Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives

JO  - Journal of Business Research

UR  - http://dx.doi.org/10.1016/j.jbusres.2023.114138

PY  - 2023/11/01

AU  - Ali F

AU  - El-Manstrly D

AU  - Abbasi GA

ED  - 

DO  - DOI: 10.1016/j.jbusres.2023.114138

PB  - Elsevier BV

VL  - 166

SP  - 114138

EP  - 114138

Y2  - 2024/12/22

ER  -