TY - JOUR T1 - Softer perspectives on enhancing the patient experience using IS/IT JO - International Journal of Health Care Quality Assurance PY - 2010/01/01 AU - Ojiako U AU - Maguire S AU - Koh L AU - Grainger T AU - Wainwright D ED - DO - DOI: 10.1108/09526861011017102 PB - Emerald VL - 23 IS - 2 SP - 187 EP - 208 Y2 - 2024/12/22 ER -