TY - JOUR T1 - Cross-cultural validation of switching costs: a four-country assessment JO - International Marketing Review PY - 2014/06/30 AU - A. El-Manstrly D ED - DO - DOI: 10.1108/imr-08-2011-0219 PB - Emerald VL - 31 IS - 4 SP - 413 EP - 437 Y2 - 2024/12/22 ER -