@inbook{inbook, title  = {{An agenda for future research: Towards a general 'ombuds-science'}},

 url = {{}},

 year = {{2018}},

 month = {{11}},

 author = {{Hertogh M and Kirkham R}},

 isbn = {{9781786431240}},

 pages = {{508-515}},

 note = {{Accessed on 2024/12/22}}}