TY - CHAP T1 - An agenda for future research: Towards a general 'ombuds-science' T2 - Research Handbook on the Ombudsman PY - 2018/11/30 AU - Hertogh M AU - Kirkham R ED - SN - 9781786431240 SP - 508 EP - 515 Y2 - 2024/12/22 ER -