@article{article, title  = {{Customers who misbehave: identifying restaurant guests “acting out” via asymmetric case models}},

 publisher = {{Elsevier}},

 url = {{}},

 year = {{2022}},

 month = {{5}},

 author = {{Chaouali W and Hammami SM and Cristóvão Veríssimo JM and Harris LC and El-Manstrly D and Woodside AG}},

 doi = {{10.1016/j.jretconser.2021.102897}},

 volume = {{66}},

 journal = {{Journal of Retailing and Consumer Services}},

 note = {{Accessed on 2024/12/22}}}